Contact Us

At Fuggler, providing exceptional customer service is at the heart of everything we do. We believe every collector deserves to feel acknowledged, respected, and supported whenever they interact with us. From your first inquiry to long after your order has been delivered, our goal is to make every step smooth, clear, and reassuring. Whether you’re just starting your Fuggler collection or have been a long-time enthusiast, our team is here to provide guidance, information, and friendly assistance whenever you need it.

Collectors contact us for many reasons, and we welcome each one. Some may have questions about a specific figure, while others need help with orders, shipping, or account details. Regardless of the issue, our support staff handles every conversation with patience and care. For general inquiries, product information, or account support, you can email us at help@fugglerus.it.com. Each message is carefully reviewed, and our team works to deliver thorough and accurate responses as quickly as possible. If you prefer direct communication, you can also call us at (323) 917-0575, where knowledgeable representatives provide personalized assistance.

We understand that our collectors are spread across different regions and schedules, so our support hours are designed for flexibility. Assistance with orders, shipping, and product questions is available daily from 4 a.m. to 11 p.m. PT. Specialized support for NRC, NTC, and .SWOOSH products is provided from 8 a.m. to 5 p.m. PT by dedicated experts who offer detailed and accurate information. For general company inquiries, our staff is available during regular business hours to ensure clear and timely guidance.

Our customer service philosophy emphasizes respect, transparency, and thoughtful attention. Every message and call is treated as an opportunity to create a positive experience. Rather than offering generic responses, we take the time to understand your situation and provide solutions that genuinely address your needs. We want you to feel confident reaching out, knowing your concerns will be handled with professionalism and care.

Beyond resolving questions, our team enjoys sharing tips, suggestions, and insights to enhance your collecting journey. Whether you want guidance on organizing your collection, learning about upcoming releases, or deciding which figure is right for you, we are here to help. Your satisfaction is our priority, and we strive to make every interaction helpful and enjoyable.

We encourage you to reach out whenever you need support. Your feedback, curiosity, and passion for Fuggler are valued, and we look forward to making your experience with Fuggler seamless, rewarding, and memorable from start to finish.