Return Policy

At Fuggler, we want every purchase to meet your expectations and leave you satisfied. We understand that sometimes a product may not be quite right, so we offer a straightforward return process to make resolving these situations as simple as possible. If you are not completely happy with your order, you may request a return within thirty days of the delivery date. To be eligible, items must remain in their original condition—unused, unaltered, and with all tags attached—returned in the original packaging. A valid receipt or proof of purchase is required to confirm the transaction.

To start a return, contact our support team at help@fugglerus.it.com. Once your request is reviewed and approved, we will provide a prepaid return shipping label and detailed instructions. Returns sent without prior authorization cannot be accepted, so please wait for confirmation before shipping any items. This ensures that every return is tracked and processed efficiently.

We encourage customers to inspect orders promptly upon delivery. If an item arrives damaged, defective, or different from what you ordered, contact us immediately. Early reporting allows our team to quickly investigate and determine the best resolution, which may include sending a replacement, arranging a repair, or issuing a refund. Addressing issues promptly helps minimize inconvenience and ensures smoother processing.

Some products may not be eligible for return due to their nature or hygiene considerations. If you are unsure whether your item can be returned, contact customer service before sending it back. For exchanges, the fastest approach is to return the original item for a refund and place a new order for the desired replacement. This method avoids delays and simplifies inventory management.

Customers within the European Union are entitled to a fourteen-day cooling-off period. During this time, you may cancel or return your order for any reason, as long as the item is unused, unworn, and in its original packaging with all tags attached. Proof of purchase is required. To initiate a return under this regulation, contact help@fugglerus.it.com for assistance.

Once we receive and inspect your returned item, we will notify you of the refund status. Approved refunds are issued to the original payment method and typically appear within ten business days, although processing times may vary by financial institution. If a refund has not appeared within fifteen business days after approval, contact our support team for assistance.

Please retain your return shipping label and tracking number until your refund is complete. Partial refunds may be issued if items are returned with missing parts, visible damage, or signs of use. For any questions regarding returns, exchanges, international shipments, or shipping fees, our customer service team is available at help@fugglerus.it.com to provide friendly and reliable support.